MaltaPost has an online Postage Rate Calculator which allows you to calculate local as well as international postage rates. The online tool will give you an instant indication of the delivery costs and time frames needed to deliver your parcel or letter and will allow you to compare rates between one service and another therefore helping you choose the best possible service to match your delivery needs. Access the Postage Rate Calculator here.
The maximum weight for a letter is up to 2Kg. If it fits into an envelope, it can be conveniently posted in any of the letterboxes around the Maltese Islands.
MaltaPost will deliver your items if they are between 2Kg and 20Kg however these must be posted at one of our Post Offices.
Click here to find your nearest letterbox or Post Office. More information about size and weight limits of postal articles is available here.
The maximum weight for a letter is up to 2Kg. If it fits into an envelope, it can be posted in any of the letterboxes around the Maltese Islands.
MaltaPost will deliver your items if they are between 2Kg and 20Kg however these must be posted at one of our Post Offices.
With MaltaPost you can send items of up to 20Kg to a wide variety of destinations. The following countries accept items of up to 30Kg: Albania, Austria, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Ethiopia, Finland, France, Monaco, Germany, Ghana, United Kingdom, Iceland, Irish Republic, Italy, Luxembourg, Macedonia, Malaysia, Norway, Portugal, Romania, Serbia and Montenegro, Slovakia, Slovenia, Switzerland, Syria, Tunisia and Ukraine.
International mail which arrives in Malta by aircraft before 4:30pm between Monday and Friday and 1:30pm on Saturday, is processed on the same day for delivery on the next working day.
If you have a tracking number you may track your mail here. If you still do not receive the item, you will need to lodge an official enquiry with the office of posting of the country from where the mail item is originating.
Kindly give us more details about the matter for us to be able to look into the issue.
If your mail items do not have a tracking number unfortunately we will not be able to locate them. If you have a tracking number you may track it down here. If you would like us to investigate, please complete this form (after 30 days from date of posting) and enclose a copy of any registration receipt/s, receipt/s of posting, a copy of an original purchase invoice of contents to provide evidence of cost price and any other supporting documentation and send to:
MaltaPost p.l.c., Customer Care,
305, Qormi Road,
Marsa MTP 1001, Malta
MaltaPost offers fast and secure courier delivery service to anywhere in Malta and Gozo. We can send your item to local businesses, shops and individual customers, meeting your specific needs for delivery deadlines. Services are available within Malta, within Gozo, and between the two islands. Please click here for more details.
MaltaPost currently offers the following International Courier Services.
EMS International Courier - click here for more information
MaltaPost Express International - click here for more information
These services are available from all Post Offices or by calling on 2122 4421 for a pick up at an additional charge of €5.00.
A letter without a tracking number cannot be tracked however you may estimate its delivery times by inputting its weight and destination in the MaltaPost Postage Rate Calculator.
To track an item it is important that the item you are sending has a tracking number. A tracking number is a form of reference which is given to packages when they are shipped. Tracking numbers are useful as they offer an indication of the location and progress of mail items.
To track local or incoming registered Items, EMS Items, and parcels click here and enter your item's tracking number in the stipulated space. It is important that capital letters are used when entering the tracking number.
To track international trackable items click here and enter your item's tracking number in the stipulated space.
To track MaltaPost Express International Item click here and enter your item's tracking number in the stipulated space. Please enter the numbers only.
You may also click here and choose the country of destination. For each website look for the Track & Trace function in order to track your item and enter your item's tracking number in the stipulated space.
Items without a tracking number cannot be tracked however you may estimate delivery times by inputting your letter's or parcel's details in our Postage Rate Calculator.
You have received a delivery notice because we have tried to deliver a postal item to you but no one answered the door. The delivery notice is fully detailed and includes the necessary information on how your item may be re-delivered by MaltaPost or collected. In order to collect your item, kindly read the instructions on the notice and choose the best option for you.
You have received a delivery notice because we have tried to deliver a postal item to you but no one answered the door. The delivery notice is fully detailed and includes the necessary information on how your item may be collected or re-delivered by MaltaPost. You may read the instructions and choose the best option for you to collect your item.
MaltaPost issues various notices of different colours which have different delivery schedules. Below is a short description of each delivery notice and what one should do when receiving them.
Yes you may send someone else to pick up your item just as long as they take with them your item’s delivery notice, their identification and your identification (Identity Card. Passport or Driving Licence).
Posts can deliver all sorts of things however there are dangerous goods and prohibited items that simply cannot travel through the international postal network. Dangerous goods can cause harm to people, including customers or postal, customs and airline staff, and cause material damages. Prohibited items also include dangerous goods, but also valuables, obscene materials, counterfeit materials or other items that some countries simply don't accept on their territory. Click here for more information on what can and cannot be sent through the postal network.
MaltaPost offers a forwarding service: SendOn, which gives you an address in the UK, Italy and Germany and delivers your items to your doorstep in Malta and Gozo. This will help you if you are trying to shop from an online store within the European Union which does not ship to Malta. Please visit www.maltapost.com/sendon and register with SendOn and you will be given a unique code and the addresses to use when the EU seller does not ship to Malta.
MaltaPost offers a forwarding service: SendOn, which gives you an address in the USA and delivers your items to your doorstep in Malta and Gozo. This will help you if you are trying to shop from an online store within the USA which does not ship to Malta. Please visit www.maltapost.com/sendon and register with SendOn and you will be given a unique address to use when the USA seller does not ship to Malta.
If you would like more information about how SendOn works click here whilst a full list of Frequently Asked Questions is available here.
Please fill in the below form for us to check why you have not received the SendOn activation email.
Yes, there are and they are available here.
SendOn offers two options for shipping services from the UK.
Priority Shipping for items up to 30Kg with dimensions up to 150cm x 100cm x 100cm which will arrive in Malta or Gozo in around 7 working days
Standard shipping for items up to 300Kg with dimensions up to 120cm x 80cm x 250xm which will arrive in Malta or Gozo in around 12 working days
This happens very frequently particularly when buying from Amazon. For more information please view the SendOn FAQs page here and scroll down to the bottom of the page. If you require more information please fill in the below.
Kindly note that delivery from UK may usually take approximately 7 -12 days to arrive in Malta, delivery from Germany or Italy will take approximately 10 - 12 days, and delivery from USA will take approximately 15 days. If you have waited for longer than this and have not received your item yet, please fill in the following form as to inform us of this delay. Kindly attach a copy of your item's PayPal receipt and tracking number and our Customer Care Department will look into your enquiry.
The Post Office is a one-stop-shop to send and receive postal items, irrespective of their destination, origin, and whether the item is a letter or bulky packet. The MaltaPost network of Post Offices across Malta and Gozo offer a range of handy services to make sending and receiving items easier for you. The Post Office offers all postal services, philately and numismatics products, encashment of Central Bank of Malta cheques, local and international money transfers, as well as a wide selection of stationery, greeting cards and telephony top up cards.
All Post Offices generally open on Monday to Saturday between 7.30am and 13.00pm. Other Post Offices may have other opening hours.
For a full list of opening hours click here
MaltaPost has an extensive retail network which extends to most localities around Malta and Gozo. To find your nearest Post Office click here.
Redirection of Mail is a cost-effective way to have mail addressed to your 'old' address delivered to a new address. This service is ideal for those who moved home. So whether it's for a temporary or a permanent move including overseas, this service will ensure that your mail is forwarded to your new address.
If you are moving home, MaltaPost can offer you a cost-effective way to ensure your mail goes wherever you go. So whether it's for a temporary or a permanent move including overseas, MaltaPost will ensure your mail is forwarded to your new address.
For more information about Redirection of Mail, please click here.
Ensure that you allow enough time for a Redirection Service to be set up. It usually takes about 7 working days from the day MaltaPost receives your application.
Click here for prices related to Redirection of Mail.
Yes there are and you may view them here.
Yes your redirection can be extended on a yearly basis. On the second year you may apply for a package with a better rate, click here for more details. You will receive a letter from MaltaPost alerting you to renew your redirection before it expires.
MaltaPost's Temporary Mail Custody service offers a cost-effective alternative to having letters, packets and parcels pile up on your mat when you are away as at your request, mail can be withheld by MaltaPost for up to two months. When you come back you may choose to have the mail delivered as addressed or else to collect it from a Post Office of your choice.
You can register for this service by visiting your nearest Post Office. Before visiting the Post Office you may wish to print and fill in this form. Please ensure that the application form is signed by all persons residing in the household requesting the Temporary Mail Custody service. When handing in the form, please also present the I.D. card of all persons residing within this household.
If you’re not home and you receive an item that requires a signature, we will include a Delivery Notice with your mail so you will be able to collect your item when you come back. You may choose to have the mail delivered as addressed or else to collect it from a Post Office of your choice. If the mail remains uncollected within an agreed timeframe it will be returned to sender.
Kindly fill in the below form for us to be able to look into your issue. To help us resolve the matter as quickly as possible, please attach a scan of an envelope of your recently received mail. Ensure that your scan shows the MaltaPost date stamp.
Registered Mail requests a signature from the recipient as proof that your item has been successfully delivered. It includes a tracking number allowing you to see when your item was delivered.
MaltaPost offers 2 addtional options
Advice of Receipt - AR (Local & Foreign)
With this added service, you can choose to receive the signature indicating proof of delivery, which is sent to you for your records.
Proof of Delivery (Local Only)
Even if you have not opted for Advice of Delivery, you can still request a copy of the recipient's signature at the time of delivery at a fee of €1.16.
AR stands for Advice of Receipt. When sending a registered mail you may request an Advice of Receipt and through this you can be informed by mail once the registered mail is received and confirmed by the recipient. When signing up for this service you will receive a signed paper with details of the person receiving the mail.
Rates of local and foreign Registered Mail are available here.
You may track your Registered Mail here.
Please fill in the following details for us to look into the matter.
Confirmation of delivery can be obtained by using our online tracking service. If you require the signature of the addressee, fill in the Local Registered Mail Proof of Delivery form here and hand it in at your nearest Post Office. There is a charge of €1.16 for this service.
You have to go to a Post Office to register your mail. A barcode label will be affixed to each registered mail item and a copy of that barcode is given to the sender. Registering your mail gives you reassurance that your item has been delivered. The service requests a signature from the recipient as proof that your item has been successfully delivered. For extra peace of mind you may also insure your item. To view the insurance of mail charges click here.
Detailed information about Registered Mail is available here.
The P.O. Box service offers the benefit of a private lockable box which can be set up and accessed at various points in Malta and Gozo and could be the perfect solution to securely receive your letters, packets and packages. This service is ideal for businesses and also for individuals.
If you have a busy schedule, and you do not have time to collect your mail within the Post Office opening hours, you may opt to hire a P.O. Box which is accessible 24/7, allowing you to collect mail at any time suitable for you.
With a P.O. Box address, the mail sent to that address will be posted into your P.O. Box. You can then pick this mail at your convenience as some locations offer 24/7 accessibility.
Your P.O. Box address will look something like this, based on the location it will be situated in;
Name of P.O. Box
P.O. Box no 5
To get a P.O. Box simply fill in this application form and visit your local Post Office. Please ensure that you take your Identity Card with you.
P.O. Boxes are available in various sizes to accomodate your needs. Rates and sizes are available here.
If you’re not receiving any mail in your P.O. Box please check that your P.O. Box subscription has not expired. You might also need to verify that the senders are using the correct address. If you would like us to look into the matter please fill in the below form.
You will need to visit your local Post Office and take your I.D. Card to prove that you are the owner of the specific P.O.Box. We will need to change the lock of your P.O. Box and request a new key. There is a minimal charge for this.
If you would like to start receiving all your mail in a P.O. Box, you will need to subscribe to our Redirection of Mail Service by completing this form.
Duty and VAT must be paid on items originating outside of the EU. Customs have a statutory right to examine all parcels coming from outside the EU. It is the Customs Department who collects the duty/VAT due on your item. For further details, you may contact them directly on 2124 1365/21236 795. You may also visit https://customs.gov.mt/ to find out more about Customs and its function.
Since the USA and China are outside the EU, duty and VAT may be applicable. There are few simple steps to follow when shopping from these countries with SendOn, click here for more information.
You receive this note whenever you receive goods which the Malta Customs Department deems you are potentially liable to pay any Customs, Excise Duty and / or VAT. The charges to be incurred by the client depend on where the goods are sent from, the type of goods and their transactional value. The notification lists the documentation that MaltaPost needs to submit on your behalf in order to present the goods for customs clearance. This saves you the hassle and time to attend personally at the Customs Office. It also ensures that MaltaPost can expedite delivery of your goods upon arrival in Malta. MaltaPost pays any duties and taxes that are due on the goods to the Malta Customs Department on your behalf. These charges are then fully repaid to MaltaPost, together with a customs clearance fee, upon delivery of the goods to your postal address.
For MaltaPost to clear a dutiable item on your behalf, kindly email us with the documentation requested in the Dutiable Item Notification on email@example.com. This typically includes the proof of payment and invoice for the goods concerned. This documentation is processed and transmitted to the Customs Department on your behalf.
To ensure we can deliver your item within the shortest possible timeframe, MaltaPost shall pay the Customs Department any VAT and/or Customs Duty charges on your behalf as determined by local Customs Officials. This together with a customs clearance fee is payable upon delivery of the items.
This is an administrative fee that MaltaPost charges to cover the costs of collecting the required documentation, presenting them to the Customs Authorities, clearing dutiable goods on your behalf and effecting the payment of the Customs Dues and VAT.
This fee is of:
In such cases you need to report at the Malta Customs Department's Office co-located at MaltaPost's Head Office at Marsa where you will be required to deal directly with Customs Officials, complete the necessary paperwork, provide the requested evidences and pay corresponding customs charges.
Whether an item is declared as a gift or not, it must still undergo importation procedures in accordance with the Maltese Customs' laws and regulations.
MaltaPost, is obliged by law not to hand over items until all charges have been paid, including all the charges raised by Customs Department authorities.
If you disagree with the amount of VAT and/or Customs Duty charged you can appeal directly to the Customs Department authorities.
Insurance of mail is available for international registered mail, international parcels and courier items.
MaltaPost offers two types of cover:
You may insure your mail before sending it off at any of our Post Offices. Further information is available here.
Insurance of mail is available for local registered mail and local parcel post.
MaltaPost offers two types of cover:-
Click here to find out your Post code
Postal articles which are undelivered, for reasons such as ‘unknown/insufficient address’, are returned to you automatically, provided that the return address is written. If no return address is written, these letters are kept at MaltaPost’s Returned Letter Office. Should you want to retrieve such a letter please fill in the following form:
SendOn is a service offered by MaltaPost that broadens your opportunities of online shopping. So if you are shopping from online stores in the European Union which do not ship to Malta, this service will surely help. Please register with SendOn and you will be given a unique address to use when the EU seller does not ship to Malta.
Your Post Office offers a range of postage boxes with different sizes. Click here for more information.
Different levels of compensation can be granted to you depending on the postal item. For more details regarding compensation click here and scroll down for information regarding compensation
MaltaPost's Temporary Mail Custody service offers a cost-effective alternative to having letters, packets and parcels pile up on your mat because we keep custody of your mail while you are away. This service can be arranged at your local Post Office. You can apply by downloading this form.
If you are moving home we can offer you a cost-effective way to ensure your mail goes wherever you go. So whether it's for a few days or a permanent move including overseas, MaltaPost will ensure your mail is forwarded to your new address.
For more information about Redirection of Mail, please click here.
Please provide further details about your query or issue:
Freephone: 800 7 22 44*
Fax: 2124 2052
Customer Care Department
Marsa MTP 1001
Office hours are from:
7.30 am to 4.00 pm (Mon - Fri)
8.00 am to 12.00 pm (Sat) - telephone only
*Subject to terms and conditions by the service provider. This number is free when calling from a fixed line.
Malta will be holding the Presidency between January and June 2017. To commemorate this event, a miniature sheet bearing one stamp will be issued on 12 January 2017.....