• Frequently Asked Questions

    • Local and International Mail

      • I would like to send a letter or parcel to an address in Malta or Gozo, how much will this cost me?

        MaltaPost has an online Postage Rate Calculator which allows you to calculate local as well as international postage rates. The online tool will give you an instant indication of the delivery costs and time frames needed to deliver your parcel or letter and will allow you to compare rates between one service and another therefore helping you choose the best possible service to match your delivery needs. Access the Postage Rate Calculator here.

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      • I would like to send a letter or parcel abroad, how much will this cost me?

        MaltaPost has an online Postage Rate Calculator which allows you to calculate local as well as international postage rates. The online tool will give you an instant indication of the delivery costs and time frames needed to deliver your parcel or letter and will allow you to compare rates between one service and another therefore helping you choose the best possible service to match your delivery needs. Access the Postage Rate Calculator here.

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      • What is the maximum size and weight for letters/parcels being sent locally?

        The maximum weight for a letter is up to 2Kg. If it fits into an envelope, it can be conveniently posted in any of the letterboxes around the Maltese Islands.

        MaltaPost will deliver your items if they are between 2Kg and 20Kg however these must be posted at one of our Post Offices.

        Click here to find your nearest letterbox or Post Office.  More information about size and weight limits of postal articles is available here.  

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      • What is the maximum size and weight for letters/parcels being sent abroad?

        The maximum weight for a letter is up to 2Kg. If it fits into an envelope, it can be  posted in any of the letterboxes around the Maltese Islands.

        MaltaPost will deliver your items if they are between 2Kg and 20Kg however these must be posted at one of our Post Offices.

        With MaltaPost you can send items of up to 20Kg to a wide variety of destinations. The following countries accept items of up to 30Kg: Albania, Austria, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Ethiopia, Finland, France, Monaco, Germany, Ghana, United Kingdom, Iceland, Irish Republic, Italy, Luxembourg, Macedonia, Malaysia, Norway, Portugal, Romania, Serbia and Montenegro, Slovakia, Slovenia, Switzerland, Syria, Tunisia and Ukraine.

        Click here to find your nearest letterbox or Post Office.  More information about size and weight limits of postal articles is available here.  
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      • I have been waiting for a letter/parcel to arrive from abroad. How come this has not been delivered yet?

        International mail which arrives in Malta by aircraft before 4:30pm between Monday and Friday and 1:30pm on Saturday, is processed on the same day for delivery on the next working day.

        If you have a tracking number you may track your mail here. If you still do not receive the item, you will need to lodge an official enquiry with the office of posting of the country from where the mail item is originating.

         

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      • My letters were not posted well.

        Kindly give us more details about the matter for us to be able to look into the issue.

        ID Card number 
        Name 
        Surname 
        Contact Number  
        E-Mail  
        Country
        Town 
        Please give more details about the matter 
        Upload any relevant photos 

      • I would like to report a misdelivery.

        Kindly give us more details about the matter for us to be able to look into the issue.

        ID Card number 
        Name 
        Surname 
        Contact Number  
        E-Mail  
        Country
        Town 
        Which item has been misdelivered? 
        Please explain the matter: 

         


      • Why has my letter/parcel which I have sent abroad not yet been delivered?

        If your mail items do not have a tracking number unfortunately we will not be able to locate them. If you have a tracking number you may track it down here. If you would like us to investigate, please complete this form (after 30 days from date of posting) and enclose a copy of any registration receipt/s, receipt/s of posting, a copy of an original purchase invoice of contents to provide evidence of cost price and any other supporting documentation and send to:

        MaltaPost p.l.c., Customer Care,

        305, Qormi Road,

        Marsa MTP 1001, Malta

        MTP 1001

         

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    • Local and International Courier

      • I need to send a document or parcel to a local address today. What must I do?

        MaltaPost offers fast and secure courier delivery service to anywhere in Malta and Gozo. We can send your item to local businesses, shops and individual customers, meeting your specific needs for delivery deadlines. Services are available within Malta, within Gozo, and between the two islands. Please click here for more details.

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      • I need to send an important document or parcel to a foreign country as quickly as possible.

        MaltaPost currently offers the following International Courier Services. 

        EMS International Courier - click here for more information

        MaltaPost Express International - click here for more information

        These services are available from all Post Offices or by calling on 2122 4421 for a pick up at an additional charge of €5.00.


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    • Track your mail

      • I sent a letter to a foreign country using normal mail without a tracking number, when is the item going to arrive at its destination?

        A letter without a tracking number cannot be tracked however you may estimate its delivery times by inputting its weight and destination in the MaltaPost Postage Rate Calculator.

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      • I sent an item to a foreign country with a tracking number, when is the item going to arrive to its destination?

        To track an item it is important that the item you are sending has a tracking number. A tracking number is a form of reference which is given to packages when they are shipped. Tracking numbers are useful as they offer an indication of the location and progress of mail items.

        To track local or incoming registered Items, EMS Items, and parcels click here and enter your item's tracking number in the stipulated space. It is important that capital letters are used when entering the tracking number.

        To track international trackable items click here and enter your item's tracking number in the stipulated space.

        To track MaltaPost Express International Item click here and enter your item's tracking number in the stipulated space. Please enter the numbers only.

        You may also click here and choose the country of destination. For each website look for the Track & Trace function in order to track your item and enter your item's tracking number in the stipulated space.

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      • I sent an item to a foreign country without a tracking number, when is the item going to arrive at its destination?

        Items without a tracking number cannot be tracked however you may estimate delivery times by inputting your letter's or parcel's details in our Postage Rate Calculator.

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    • Prohibited Items

      • What items are prohibited from being sent by post?

        Posts can deliver all sorts of things however there are dangerous goods and prohibited items that simply cannot travel through the international postal network. Dangerous goods can cause harm to people, including customers or postal, customs and airline staff, and cause material damages. Prohibited items also include dangerous goods, but also valuables, obscene materials, counterfeit materials or other items that some countries simply don't accept on their territory. Click here for more information on what can and cannot be sent through the postal network.

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    • Delivery Notices

      • I received a delivery notice. What should I do now?

        You have received a delivery notice because we have tried to deliver a postal item to you but no one answered the door. The delivery notice is fully detailed and includes the necessary information on how your item may be re-delivered by MaltaPost or collected. In order to collect your item, kindly read the instructions on the notice and choose the best option for you.

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      • I received a delivery notice, however will my item get delivered again?

        You have received a delivery notice because we have tried to deliver a postal item to you but no one answered the door. The delivery notice is fully detailed and includes the necessary information on how your item may be collected or re-delivered by MaltaPost. You may read the instructions and choose the best option for you to collect your item.

        MaltaPost issues various notices of different colours which have different delivery schedules. Below is a short description of each delivery notice and what one should do when receiving them.

        • Items having a white or blue coloured notice are registered postal articles, and the post person will attempt to deliver these items twice. If deliveries are not successful you may collect your item from your local Post Office.
        • Items having a yellow or green coloured notice will be delivered only once by our post people, however you may pick up your item on the same day from the Parcel Office at the MaltaPost Head Office in Qormi Road, Marsa between 5.30pm and 8.00pm or on the next day from your nearest Post Office after 8.30am as indicated on the back of the respective notice.
        • Items having a grey notice will be delivered only once by our post people. You may however pick up the item on the next day from your local Post Office after 8.30am as indicated at the back of the notice.
        • If you would like to collect your item from another Post Office fill in the following request here. If you would like us to deliver the item to you by courier please place your request here.
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      • Can someone else collect my item from the Post Office?

        Yes you may send someone else to pick up your item just as long as they take with them your item’s delivery notice, their identification and your identification (Identity Card. Passport or Driving Licence).

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    • SendOn

      • I am trying to shop from an EU online store however it does not ship to Malta. What should I do?

        MaltaPost offers a forwarding service: SendOn, which gives you an address in the UK, Italy and Germany and delivers your items to your doorstep in Malta and Gozo. This will help you if you are trying to shop from an online store within the European Union which does not ship to Malta. Please visit www.maltapost.com/sendon and register with SendOn and you will be given a unique code and the addresses to use when the EU seller does not ship to Malta.

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      • I am trying to shop from a USA online store however it does not ship to Malta. What should I do?

        MaltaPost offers a forwarding service: SendOn, which gives you an address in the USA and delivers your items to your doorstep in Malta and Gozo. This will help you if you are trying to shop from an online store within the USA which does not ship to Malta. Please visit www.maltapost.com/sendon and register with SendOn and you will be given a unique address to use when the USA seller does not ship to Malta.

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      • How can I get to know more about SendOn?

        If you would like more information about how SendOn works click here whilst a full list of Frequently Asked Questions is available here.

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      • I completed the registration form but did not receive my activation email.

        Please fill in the below form for us to check why you have not received the SendOn activation email.

        ID Card number 
        Name
        Surname
        ID Card
        Email Address
        Contact Number

      • Are there any terms and conditions related to SendOn?

        Yes, there are and they are available here.

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      • What is the difference between UK Priority Shipping and UK Standard Shipping?

        SendOn offers two options for shipping services from the UK.

        Priority Shipping for items up to 30Kg with dimensions up to 150cm x 100cm x 100cm which will arrive in Malta or Gozo in around 7 working days

        Standard shipping for items up to 300Kg with dimensions up to 120cm x 80cm x 250xm which will arrive in Malta or Gozo in around 12 working days

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      • I am trying to purchase an item but the seller is not accepting my SendOn address and is suggesting a different address.

        This happens very frequently particularly when buying from Amazon. For more information please view the SendOn FAQs page here and scroll down to the bottom of the page. If you require more information please fill in the below.

        Name
        Surname
        ID Card
        Email Address
        Contact Number
        Comments

         

         

      • I did not receive my SendOn item.

        Kindly note that delivery from UK may usually take approximately 7 -12 days to arrive in Malta, delivery from Germany or Italy will take approximately 10 - 12 days, and delivery from USA will take approximately 15 days.  If you have waited for longer than this and have not received your item yet, please fill in the following form as to inform us of this delay. Kindly attach a copy of your item's PayPal receipt and tracking number and our Customer Care Department will look into your enquiry.

        ID Card number 
        Name 
        Surname 
        Contact Number  
        E-Mail  
        Country
        Town 
         
        Client code: 
        Tracking Number: 
        Date when parcel was sent by seller: 
        PayPal receipt 

         






    • Easipik Parcel Lockers

      • How does the Easipik parcel locker network work?

        Before shopping online, log on to your SendOn account and go to ‘Edit Personal Details' in the Quicklinks menu. Choose a parcel locker as the delivery address of your choice. Shop from online stores using your SendOn code together with the address of one of MaltaPost's hubs in Europe or in the USA, as you usually do.

        Upon delivery of your item in Malta, you will receive an email/sms to pay for your delivery online by following the link provided.

        Please remember to close the locker door after collection of item.

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      • I would like to use Easipik, what must I do?

        You can now choose to have your SendOn items delivered to any postal address including your home or work address, to any Post Office of your choice, or to an Easipik parcel locker. You can add or remove addresses or Post Offices whenever you want by following a couple of simple steps.
        1. Go to ‘Edit Personal Details'.

        2. Edit your current delivery address or add another address or Post Office as the delivery address of your choice. You can build a list of different delivery addresses and choose where to receive your SendOn items before or right after ordering your item from the online sellers.

        3. To ensure that all deliveries are sent to a specific address, Post Office, or parcel locker make sure to tick the ‘Tick here if you would like us to deliver to this address from now on' checkbox when adding or editing a delivery address. We recommend that you set your preferred delivery address: home or work, Post Office of your choice, or parcel locker before or right after ordering the item from the online seller.

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      • Where are the Easipik parcel lockers located?

        • Post Office - 58, Triq il-Wied BIRKIRKARA BKR 9013
        • Post Office - 305, Triq Hal Qormi MARSA MTP 1001Post Office
        • Post Office - Triq il-Kostituzzjoni, Centru Civiku MOSTA MST 9059
        • Post Office - Centru Civiku, Triq Santa Rita RABAT RBT 1001
        • Post Office 95, - Triq In-Naxxar, SAN GWANN SGN 9031
        • Post Office - 511, Triq San Pawl SAN PAWL IL-BAHAR SPB 3416
        • Post Office - 39, Triq Sir Adrian Dingli, SLIEMA SLM 1055
        • Post Office - Centru Civiku, Triq iC-Cawsri , ZABBAR ZBR 1351
        • Post Office - 11, Trejqa Dun Gulju Muscat LUQA LQA 1450
        • Post Office - 4, Triq San Kalcidonju, FLORIANA, FRN 1520
        • Post Office - 25 Triq Nofsinhar, VALLETTA, VLT 1102
        • Post Office - 5, Triq Sir Adrian Dingli, RABAT, GHAWDEX

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      • When can I access the locker?

        This is a 24/7 service and you can access the parcel lockers at your convenience. Please note that your parcel will remain in the Easipik parcel locker for 72 hours only following receipt of the pin code. Following this, it will be forwarded to the (locality) Post Office counter to be picked up during normal opening hours. For Post Office opening hours, click here.

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      • I deleted my pin code by mistake, what must I do?

        Please contact our customer care on 21243324 who will generate a new pin code for you.

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      • What are the opening hours of Easipik Customer Care?

        Monday to Friday: 7.30am - 8.00pm
        Saturday: 8.00am-12.00pm

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      • What must I do if I have an issue outside the Customer Care?

        Please call 21243324 or send an email to info@maltapost.com. We will do our best to solve your issue as soon as possible.

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      • What happens if locker door does not open?

        If this occurs, first please check that all lockers are closed. Close any parcel locker that is left open. If this problem persists after closing all parcel lockers, please contact our Customer Care for further assistance on 21243324.

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      • My parcel arrived in Malta and I have not received the Easipik pin code.

        The probability is that your contact details are not updated, please click here to edit your details. If you need further assistance please contact our Customer Care on 21243324.

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      • I have paid online for my SendOn item but I did not receive the Easipik pin code.

        There may be two reasons for this, either your details are not updated in our database or else there is a technical error. So first please ensure that your details are correct and update accordingly here. If you need further assistance please contact our Customer Care on 21243324.

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      • I am unable to collect my item from the Parcel locker in the next 72 hours.

        Your parcel will remain in the Easipik parcel locker for the next 72 hours only. Following this, it will be forwarded to the locality's Post Office counter to be picked up during normal opening hours. For Post Office opening hours, click here.

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    • Post Offices

      • What services can I avail myself of at a Post Office?

        The Post Office is a one-stop-shop to send and receive postal items, irrespective of their destination, origin, and whether the item is a letter or bulky packet. The MaltaPost network of Post Offices across Malta and Gozo offer a range of handy services to make sending and receiving items easier for you. The Post Office offers all postal services, philately and numismatics products, encashment of Central Bank of Malta cheques, local and international money transfers, as well as a wide selection of stationery, greeting cards and telephony top up cards.

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      • What are the Post Offices' opening hours?

        All Post Offices generally open on Monday to Saturday between 7.30am and 13.00pm. Other Post Offices may have other opening hours.

        For a full list of opening hours click here

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      • Which is the closest Post Office?

        MaltaPost has an extensive retail network which extends to most localities around Malta and Gozo. To find your nearest Post Office click here.

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    • Redirection Of Mail

      • What is Redirection of Mail?

        Redirection of Mail is a cost-effective way to have mail addressed to your 'old' address delivered to a new address. This service is ideal for those who moved home. So whether it's for a temporary or a permanent move including overseas, this service will ensure that your mail is forwarded to your new address.

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      • I would like to redirect my mail to another address.

        If you are moving home, MaltaPost can offer you a cost-effective way to ensure your mail goes wherever you go. So whether it's for a temporary or a permanent move including overseas, MaltaPost will ensure your mail is forwarded to your new address.

        For more information about Redirection of Mail, please click here.

        Ensure that you allow enough time for a Redirection Service to be set up. It usually takes about 7 working days from the day MaltaPost receives your application.

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      • How much will it cost me to redirect my mail?

        Click here for prices related to Redirection of Mail.

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      • Are there any terms and conditions related to the Redirection of Mail Service?

        Yes there are and you may view them here.

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      • Can I extend my Redirection service?

        Yes your redirection can be extended on a yearly basis. On the second year you may apply for a package with a better rate, click here for more details.  You will receive a letter from MaltaPost alerting you to renew your redirection before it expires.

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    • Temporary Mail Custody

      • What is Temporary Mail Custody?

        MaltaPost's Temporary Mail Custody service offers a cost-effective alternative to having letters, packets and parcels pile up on your mat when you are away as at your request, mail can be withheld by MaltaPost for up to two months. When you come back you may choose to have the mail delivered as addressed or else to collect it from a Post Office of your choice.

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      • I would like to apply for the Temporary Mail Custody Service, how shall I do so?

        You can register for this service by visiting your nearest Post Office. Before visiting the Post Office you may wish to print and fill in this form.  Please ensure that the application form is signed by all persons residing in the household requesting the Temporary Mail Custody service. When handing in the form, please also present the I.D. card of all persons residing within this household.


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      • What if I receive a parcel or letter that requires a signature while I'm away?

        If you’re not home and you receive an item that requires a signature, we will include a Delivery Notice with your mail so you will be able to collect your item when you come back. You may choose to have the mail delivered as addressed or else to collect it from a Post Office of your choice. If the mail remains uncollected within an agreed timeframe it will be returned to sender.

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      • I applied for Temporary Mail Custody Service but I am still receiving mail.

        Kindly fill in the below form for us to be able to look into your issue. To help us resolve the matter as quickly as possible, please attach a scan of an envelope of your recently received mail. Ensure that your scan shows the MaltaPost date stamp.

         

        ID Card number 
        Name 
        Surname 
        Contact Number  
        E-Mail  
        Country
        Town 
        Upload scan of envelope showing the datestamp 

    • Registered Mail

      • What is the Registered Mail Service?

        Registered Mail requests a signature from the recipient as proof that your item has been successfully delivered. It includes a tracking number allowing you to see when your item was delivered.

        MaltaPost offers 2 addtional options

        Advice of Receipt - AR (Local & Foreign)

        With this added service, you can choose to receive the signature indicating proof of delivery, which is sent to you for your records.

        Proof of Delivery (Local Only)

        Even if you have not opted for Advice of Delivery, you can still request a copy of the recipient's signature at the time of delivery at a fee of €1.16. 

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      • What is the AR service?

        AR stands for Advice of Receipt. When sending a registered mail you may request an Advice of Receipt and through this you can be informed by mail once the registered mail is received and confirmed by the recipient. When signing up for this service you will receive a signed paper with details of the person receiving the mail.

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      • What are the rates for Registered Mail?

        Rates of local and foreign Registered Mail are available here.

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      • How can I track my Registered Mail?

        You may track your Registered Mail here.

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      • Are there any terms and conditions related to the Registered Mail Service?

        Yes there are and you may view them here.

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      • My Registered Mail was not delivered.

        Please fill in the following details for us to look into the matter.

        ID Card number 
        Name 
        Surname 
        Contact Number  
        E-Mail  
        Country
        Town 
        Please specify registered letter reference number: 
        Please explain the matter: 



      • I sent a Registered letter to a local address, which the recipient denied receipt of, how can I prove the item was delivered?

        Confirmation of delivery can be obtained by using our online tracking service. If you require the signature of the addressee, fill in the Local Registered Mail Proof of Delivery form here and hand it in at your nearest Post Office. There is a charge of €1.16 for this service.

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      • I would like to send an item using Registered Mail, how shall I proceed?

        You have to go to a Post Office to register your mail. A barcode label will be affixed to each registered mail item and a copy of that barcode is given to the sender. Registering your mail gives you reassurance that your item has been delivered. The service requests a signature from the recipient as proof that your item has been successfully delivered. For extra peace of mind you may also insure your item. To view the insurance of mail charges click here.

        Detailed information about Registered Mail is available here.

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    • P.O. Boxes

      • What is the P.O. Box Service?

        The P.O. Box service offers the benefit of a private lockable box which can be set up and accessed at various points in Malta and Gozo and could be the perfect solution to securely receive your letters, packets and packages. This service is ideal for businesses and also for individuals.

        If you have a busy schedule, and you do not have time to collect your mail within the Post Office opening hours, you may opt to hire a P.O. Box which is accessible 24/7, allowing you to collect mail at any time suitable for you.

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      • So how does this work?

        With a P.O. Box address, the mail sent to that address will be posted into your P.O. Box. You can then pick this mail at your convenience as some locations offer 24/7 accessibility. 

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      • What will my P.O. Box address look like?

        Your P.O. Box address will look something like this, based on the location it will be situated in;

        Name of P.O. Box

        P.O. Box no 5

        LOCALITY

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      • I would like to apply for a P.O. Box, how shall I proceed?

        To get a P.O. Box simply fill in this application form and visit your local Post Office.  Please ensure that you take your Identity Card with you. 

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      • How much does a P.O. Box cost?

        P.O. Boxes are available in various sizes to accomodate your needs. Rates and sizes are available here.  

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      • I am not receiving mail in my P.O. Box.

        If you’re not receiving any mail in your P.O. Box please check that your P.O. Box subscription has not expired. You might also need to verify that the senders are using the correct address. If you would like us to look into the matter please fill in the below form.

        ID Card number 
        Name 
        Surname 
        Contact Number  
        E-Mail  
        Country
        Town 
        P.O. Box Name 
        P.O. Box Address 

      • I lost my key, what shall I do?

        You will need to visit your local Post Office and take your I.D. Card to prove that you are the owner of the specific P.O.Box. We will need to change the lock of your P.O. Box and request a new key. There is a minimal charge for this.


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      • I would like to start receiving all my mail in a P.O. Box, what shall I do?

        If you would like to start receiving all your mail in a P.O. Box, you will need to subscribe to our Redirection of Mail Service by completing this form.

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    • Customs

      • I recently received an item from abroad. Why is there duty and/or VAT due on my item?

        Duty and VAT must be paid on items originating outside of the EU.  Customs have a statutory right to examine all parcels coming from outside the EU. It is the Customs Department who collects the duty/VAT due on your item. For further details, you may visit https://customs.gov.mt/ to find out more about Customs and its function.

         

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      • Are there any Customs or VAT charges when using SendOn USA and China?

        Since the USA and China are outside the EU, duty and VAT may be applicable. There are few simple steps to follow when shopping from these countries with SendOn, click here for more information.

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      • Why did I receive a Dutiable Item Notification?

        You receive this note whenever you receive goods which the Malta Customs Department deems you are potentially liable to pay any Customs, Excise Duty and / or VAT. The charges to be incurred by the client depend on where the goods are sent from, the type of goods and their transactional value. The notification lists the documentation that MaltaPost needs to submit on your behalf in order to present the goods for customs clearance. This saves you the hassle and time to attend personally at the Customs Office. It also ensures that MaltaPost can expedite delivery of your goods upon arrival in Malta. MaltaPost pays any duties and taxes that are due on the goods to the Malta Customs Department on your behalf. These charges are then fully repaid to MaltaPost, together with a customs clearance fee, upon delivery of the goods to your postal address.

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      • I need MaltaPost to clear an item from Customs on my behalf, what should I do?

        For MaltaPost to clear a dutiable item on your behalf, kindly email us with the documentation requested in the Dutiable Item Notification on emswt@maltapost.com. This typically includes the proof of payment and invoice for the goods concerned. This documentation is processed and transmitted to the Customs Department on your behalf.

        To ensure we can deliver your item within the shortest possible timeframe, MaltaPost shall pay the Customs Department any VAT and/or Customs Duty charges on your behalf as determined by local Customs Officials. This together with a customs clearance fee is payable upon delivery of the items.

         

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      • What is the customs clearance fee?

        There is an administrative fee that MaltaPost charges to cover the costs of collecting the required documentation, presenting them to the Customs Authorities, clearing dutiable goods on your behalf and effecting the payment of the Customs Dues and VAT.

        This fee is of:

        • €3 for packages having items with a total value between €22 and €420; and 
        • €15 for packages having items with a total value worth more than €420.

         

         

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      • What if I would like to clear customs of my goods personally?

        Where this is possible you need to report at the Malta Customs Department's Office co-located at MaltaPost's Head Office at Marsa where you will be required to deal directly with Customs Officials, complete the necessary paperwork, provide the requested evidences and pay corresponding customs charges.

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      • Why do I need to pay customs duty even if I received an item as a gift?

        Whether an item is declared as a gift or not, it must still undergo importation procedures in accordance with the Maltese Customs' laws and regulations.

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      • I disagree with the amount of VAT and Customs Duty charged, what should I do?

        MaltaPost, is obliged by law not to hand over items until all charges have been paid, including all the charges raised by Customs Department authorities.

        If you disagree with the amount of VAT and/or Customs Duty charged you can appeal directly to the Customs Department authorities.

         

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    • Insurance of Mail

      • I would like to insure a valuable item before sending it to a foreign country. What must I do?

        Insurance of mail is available for international registered mail, international parcels and courier items.

        MaltaPost offers two types of cover:

         

        Type of CoverCoverageCharge
        Standard CoverLOSS OF each postal article up to a maximum value of €100 per article but not exceeding the insured value€5.00
        Premium CoverLOSS OF OR DAMAGE TO each postal article up to maximum value of €5,000 but not exceeding the insured value€15.00

         

        You may insure your mail before sending it off at any of our Post Offices. Further information is available here.

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      • I would like to insure a valuable item before sending it to a local address. What must I do?

        Insurance of mail is available for local registered mail and local parcel post.

        MaltaPost offers two types of cover:-

         

        Type of CoverCoverageCharge
        Standard CoverLOSS OF each postal article up to a maximum value of €100 per article but not exceeding the insured value€5.00
        Premium CoverLOSS OF OR DAMAGE TO each postal article up to maximum value of €5,000 but not exceeding the insured value€15.00

         

        For more information visit your nearest Post Office or click here.
        Has this helped you? (Please rate from 1 to 5, 1 for extremely unsatisfied, 5 for extremely satisfied)
         
    • Postcode

      • What is my Postcode?

        To find any local Postcode you can access MaltaPost's Postcode finder here.

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      • What is the Postcode?

        The Postcode is a combination of words and letters that indicate unique area codes and it is used for the purpose of mail sorting.

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      • Why is the Postcode important?

        Postcodes are used to simplify the journey of each piece of mail being delivered, as with the Postcode, the destination becomes much easier to decipher both by the mail sorters and post persons. The Postcode is thus essential for the secure and fast delivery of mail.

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      • Should I always use the Postcode?

        The Postcode is a very important part of an address, as in its absence the processing or delivery of mail may be delayed. For this reason, MaltaPost highly encourages the public to always use the Postcode both when sending items locally and when shopping online.

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    • Others

      • I’ve sent an item to the wrong address. How can I retrieve it?

        Postal articles which are undelivered, for reasons such as ‘unknown/insufficient address’, are returned to you automatically, provided that the return address is written. If no return address is written, these letters are kept at MaltaPost’s Returned Letter Office. Should you want to retrieve such a letter please fill in the following form: 

        ID Card number 
        Name 
        Surname 
        Contact Number  
        E-Mail  
        Country
        Town 
        Wrong address were item was sent:  
        Please explain the matter further 

      • I am trying to shop from online stores in the EU but they do not ship to Malta, what shall I do?

        SendOn is a service offered by MaltaPost that broadens your opportunities of online shopping. So if you are shopping from online stores in the European Union which do not ship to Malta, this service will surely help. Please register with SendOn and you will be given a unique address to use when the EU seller does not ship to Malta.

        Has this helped you? (Please rate from 1 to 5, 1 for extremely unsatisfied, 5 for extremely satisfied)
         
      • How can I find an adequate box to pack my items for posting?

        Your Post Office offers a range of postage boxes with different sizes. Click here for more information.

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      • If my item is lost, what is the maximum compensation that I can get?

        Different levels of compensation can be granted to you depending on the postal item. For more details regarding compensation click here and scroll down for information regarding compensation

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      • I am going on holiday and I need my mail to be taken care of while I am away.

        MaltaPost's Temporary Mail Custody service offers a cost-effective alternative to having letters, packets and parcels pile up on your mat because we keep custody of your mail while you are away. This service can be arranged at your local Post Office. You can apply by downloading this form. 


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      • I am moving home and I need to ensure that my mail goes wherever I go.

        If you are moving home we can offer you a cost-effective way to ensure your mail goes wherever you go. So whether it's for a few days or a permanent move including overseas, MaltaPost will ensure your mail is forwarded to your new address.

        For more information about Redirection of Mail, please click here.

        Has this helped you? (Please rate from 1 to 5, 1 for extremely unsatisfied, 5 for extremely satisfied)
         
      • Contact us here if you haven’t found an FAQ to address your query.

        Please provide further details about your query or issue: 

        ID Card number 
        Name 
        Surname 
        Contact Number  
        E-Mail  
        Country
        Town 
        Please present more details related to your enquiry: 

  • Contact Form

    • Please provide details about your query or issue

      ID Card number 
      Name 
      Surname 
      Contact Number  
      E-Mail  
      Country
      Town 
      Please tell us about your enquiry 


  • Contact Details

    • Contact Details

      email:info@maltapost.com 

       

      Telephone 21224421

      Freephone: 800 7 22 44*

      Fax: 2124 2052 

       

      Postal Address: 

      MaltaPost p.l.c. 

      Customer Care Department

      305,   

      Triq Hal-Qormi,

      Marsa  MTP 1001 

       

      Office hours are from:

      7.30 am to 4.00 pm (Mon - Fri)

      8.00 am to 12.00 pm (Sat) - telephone only 

      *Subject to terms and conditions by the service provider. This number is free when calling from a fixed line.

      Has this helped you? (Please rate from 1 to 5, 1 for extremely unsatisfied, 5 for extremely satisfied)
       

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Philatelic Postage stamp issue – The 350th Anniversary of the Death of Melchiorre Gafa’

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On the 4 September 2017 MaltaPost will issue a set of 5 stamps in commemoration of Melchiorre Gafa’s death 350 years ago.....

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