Customer Service

Prior to lodging an enquiry or a complaint, please visit our Frequently Asked Questions (FAQ).  

If your enquiry is not covered by the FAQs, please complete the Contact Form 

Customer Care Operating Hours


Monday - Friday (excluding Public Holidays) : 08.00 to 14.30 hrs

Saturday: (excluding Public Holidays): 07.30 to 12.30 hrs

  • Call us on: 
Telephone : (+356) 212 244 21

Freephone: (+356) 800 722 44 *



  • Otherwise send an e-mail on


  • Send a letter to MaltaPost p.l.c., Customer Care, 305, Triq Hal-Qormi, Marsa MTP 1001


*Subject to terms and conditions by the service provider. This number is free when calling from a fixed line.