MaltaPost has an online Postage Rate Calculator which allows you to calculate local as well as international postage rates. The online tool will give you an instant indication of the delivery costs and time frames needed to deliver your parcel or letter and will allow you to compare rates between one service and another therefore helping you choose the best possible service to match your delivery needs. Access the Postage Rate Calculator here.

MaltaPost has an online Postage Rate Calculator which allows you to calculate local as well as international postage rates. The online tool will give you an instant indication of the delivery costs and time frames needed to deliver your parcel or letter and will allow you to compare rates between one service and another therefore helping you choose the best possible service to match your delivery needs. Access the Postage Rate Calculator here.

The maximum weight for a letter is up to 2Kg. If it fits into an envelope, it can be conveniently posted in any of the letterboxes around the Maltese Islands.

MaltaPost will deliver your items if they are between 2Kg and 20Kg however these must be posted at one of our Post Offices.

Click here to find your nearest letterbox or Post Office.  More information about size and weight limits of postal articles is available here.  

The maximum weight for a letter is up to 2Kg. If it fits into an envelope, it can be  posted in any of the letterboxes around the Maltese Islands.

MaltaPost will deliver your items if they are between 2Kg and 20Kg however these must be posted at one of our Post Offices.

With MaltaPost you can send items of up to 20Kg to a wide variety of destinations. The following countries accept items of up to 30Kg: Albania, Austria, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Ethiopia, Finland, France, Monaco, Germany, Ghana, United Kingdom, Iceland, Irish Republic, Italy, Luxembourg, Macedonia, Malaysia, Norway, Portugal, Romania, Serbia and Montenegro, Slovakia, Slovenia, Switzerland, Syria, Tunisia and Ukraine.

International mail which arrives in Malta by aircraft before 4:30pm between Monday and Friday and 1:30pm on Saturday, is processed on the same day for delivery on the next working day.

If you have a tracking number you may track your mail here. If you still do not receive the item, you will need to lodge an official enquiry with the office of posting of the country from where the mail item is originating.

If your mail items do not have a tracking number unfortunately we will not be able to locate them. If you have a tracking number you may track it down here. If you would like us to investigate, please complete this form (after 30 days from date of posting) and enclose a copy of any registration receipt/s, receipt/s of posting, a copy of an original purchase invoice of contents to provide evidence of cost price and any other supporting documentation and send to:

MaltaPost p.l.c., Customer Care,

305, Qormi Road,

Marsa MTP 1001, Malta

MTP 1001

MaltaPost offers fast and secure courier delivery service to anywhere in Malta and Gozo. We can send your item to local businesses, shops and individual customers, meeting your specific needs for delivery deadlines. Services are available within Malta, within Gozo, and between the two islands. Please click here for more details.

MaltaPost currently offers the following International Courier Services. 

EMS International Courier - click here for more information

MaltaPost Express International - click here for more information

These services are available from all Post Offices or by calling on 2122 4421 for a pick up at an additional charge of €5.00.

A letter without a tracking number cannot be tracked however you may estimate its delivery times by inputting its weight and destination in the MaltaPost Postage Rate Calculator.

To track an item it is important that the item you are sending has a tracking number. A tracking number is a form of reference which is given to packages when they are shipped. Tracking numbers are useful as they offer an indication of the location and progress of mail items.

To track local or incoming registered Items, EMS Items, and parcels click here and enter your item's tracking number in the stipulated space. It is important that capital letters are used when entering the tracking number.

To track international trackable items click here and enter your item's tracking number in the stipulated space.

To track MaltaPost Express International Item click here and enter your item's tracking number in the stipulated space. Please enter the numbers only.

You may also click here and choose the country of destination. For each website look for the Track & Trace function in order to track your item and enter your item's tracking number in the stipulated space.

Items without a tracking number cannot be tracked however you may estimate delivery times by inputting your letter's or parcel's details in our Postage Rate Calculator.

Posts can deliver all sorts of things however there are dangerous goods and prohibited items that simply cannot travel through the international postal network. Dangerous goods can cause harm to people, including customers or postal, customs and airline staff, and cause material damages. Prohibited items also include dangerous goods, but also valuables, obscene materials, counterfeit materials or other items that some countries simply don't accept on their territory. Click here for more information on what can and cannot be sent through the postal network.

You have received a delivery notice because we have tried to deliver a postal item to you but no one answered the door. The delivery notice is fully detailed and includes the necessary information on how your item may be re-delivered by MaltaPost or collected. In order to collect your item, kindly read the instructions on the notice and choose the best option for you.

You have received a delivery notice because we have tried to deliver a postal item to you but no one answered the door. The delivery notice is fully detailed and includes the necessary information on how your item may be collected or re-delivered by MaltaPost. You may read the instructions and choose the best option for you to collect your item.

MaltaPost issues various notices of different colours which have different delivery schedules. 

Yes you may send someone else to pick up your item just as long as they take with them your item’s delivery notice, their identification and your identification (Identity Card. Passport or Driving Licence).

MaltaPost offers a forwarding service: SendOn, which gives you an address in the UK, Italy and Germany and delivers your items to your doorstep in Malta and Gozo. This will help you if you are trying to shop from an online store within the European Union which does not ship to Malta. Please visit www.maltapost.com/sendon and register with SendOn and you will be given a unique code and the addresses to use when the EU seller does not ship to Malta.

MaltaPost offers a forwarding service: SendOn, which gives you an address in the USA and delivers your items to your doorstep in Malta and Gozo. This will help you if you are trying to shop from an online store within the USA which does not ship to Malta. Please visit www.maltapost.com/sendon and register with SendOn and you will be given a unique address to use when the USA seller does not ship to Malta.

If you would like more information about how SendOn works click here whilst a full list of Frequently Asked Questions is available here.

Yes, there are and they are available here.

SendOn offers two options for shipping services from the UK.

Priority Shipping for items up to 30Kg with dimensions up to 150cm x 100cm x 100cm which will arrive in Malta or Gozo in around 14 working days

Standard shipping for items up to 300Kg with dimensions up to 120cm x 80cm x 250xm which will arrive in Malta or Gozo in around 20 working days

Items are dispatched from hubs as follows:

• UK Priority – Every day Between Tuesday and Saturday – (depends on the flights availability)
• Germany Priority – (not operating anymore)
• China Priority -- Every day Between Tuesday and Saturday – (depends on the flights availability)
• USA Priority – Every two weeks.
• UK Standard – Every Thursday
• Germany Standard -- Every Thursday
• Italy Standard – Every Friday.

Before shopping online, log on to your SendOn account and go to ‘Edit Personal Details' in the Quicklinks menu. Choose a parcel locker as the delivery address of your choice. Shop from online stores using your SendOn code together with the address of one of MaltaPost's hubs in Europe or in the USA, as you usually do.

If you are a new user, simply register online for a Customer ID here. We will send you an sms to confirm your mobile number as well as a six digit code to authenticate your account. You will also receive an email containing your unique code which you are to use when shopping online.

Upon delivery of your item in Malta, you will receive an email/sms to pay for your delivery online by following the link provided.

Please remember to close the locker door after collection of item.

1. REGISTER ONLINE & CHOOSE YOUR PREFERRED LOCKER STATION

Visit www.maltapost.com/easipik and register online to receive your unique code and address. Download and fill in the Customer Identification Form and present it at any Post Office with a valid Identification Document to verify your account. Prior to making any online purchases log into your account and select your preferred locker from the drop-down menu. Choose from the 17 locker stations around Malta & Gozo.

2.USE YOUR EASIPIK CODE & LOCKER ADDRESS WHEN BUYING ONLINE

To use Easipik, simply enter your Easipik address and your code when buying online.

3.PICK UP YOUR ITEM

You will be notified via SMS when your item has been delivered to your preferred locker station. To pick up your parcel, visit your preferred locker station and input the Easipik code received via SMS in the locker system.

Easipik Parcel lockers location can be found on www.maltapost.com/lockers

This is a 24/7 service and you can access the parcel lockers at your convenience. Please note that your parcel will remain in the Easipik parcel locker for 72 hours only following receipt of the pin code. Following this, it will be forwarded to the (locality) Post Office counter to be picked up during normal opening hours. For Post Office opening hours, click here.

Please contact our customer care on 21243324 who will generate a new pin code for you.

Monday to Friday: 7.30am - 8.00pm
Saturday: 8.00am-12.00pm

Please call 21243324 or send an email to info@maltapost.com. We will do our best to solve your issue as soon as possible.

If this occurs, first please check that all lockers are closed. Close any parcel locker that is left open. If this problem persists after closing all parcel lockers, please contact our Customer Care for further assistance on 21243324.

The probability is that your contact details are not updated, please click here to edit your details. If you need further assistance please contact our Customer Care on 21243324.

There may be two reasons for this, either your details are not updated in our database or else there is a technical error. So first please ensure that your details are correct and update accordingly here. If you need further assistance please contact our Customer Care on 21243324.

Your parcel will remain in the Easipik parcel locker for the next 72 hours only. Following this, it will be forwarded to the locality's Post Office counter to be picked up during normal opening hours. For Post Office opening hours, click here.

The Post Office is a one-stop-shop to send and receive postal items, irrespective of their destination, origin, and whether the item is a letter or bulky packet. The MaltaPost network of Post Offices across Malta and Gozo offer a range of handy services to make sending and receiving items easier for you. The Post Office offers all postal services, philately and numismatics products, encashment of Central Bank of Malta cheques, local and international money transfers, as well as a wide selection of stationery, greeting cards and telephony top up cards.

All Post Offices generally open on Monday to Saturday between 7.30am and 13.00pm. Other Post Offices may have other opening hours.

For a full list of opening hours click here

MaltaPost has an extensive retail network which extends to most localities around Malta and Gozo. To find your nearest Post Office click here.

Redirection of Mail is a cost-effective way to have mail addressed to your 'old' address delivered to a new address. This service is ideal for those who moved home. So whether it's for a temporary or a permanent move including overseas, this service will ensure that your mail is forwarded to your new address.

If you are moving home, MaltaPost can offer you a cost-effective way to ensure your mail goes wherever you go. So whether it's for a temporary or a permanent move including overseas, MaltaPost will ensure your mail is forwarded to your new address.

For more information about Redirection of Mail, please click here.

Ensure that you allow enough time for a Redirection Service to be set up. It usually takes about 21 working days from the day MaltaPost receives your application.

Click here for prices related to Redirection of Mail.

Yes there are and you may view them here.

The redirection of postal articles service is offered to an individual (including registered NGOs and registered Voluntary Organizations) free for an initial period of three months and extendable to one year after the payment of a nominal fee of €15 (fifteen euro). The re-direction of postal articles service may be extended beyond one year provided the appropriate fees are paid and the applicant satisfies all the stipulated requirements.

The redirection of postal articles service is offered to a business for an initial period of three months and extendable up to twelve months against the payment of a €10  monthly fee of €10 and provided the applicant satisfies all the stipulated requirements.

MaltaPost's Temporary Mail Custody service offers a cost-effective alternative to having letters, packets and parcels pile up on your mat when you are away as at your request, mail can be withheld by MaltaPost for up to two months. When you come back you may choose to have the mail delivered as addressed or else to collect it from a Post Office of your choice.

You can register for this service by visiting your nearest Post Office. Before visiting the Post Office you may wish to print and fill in this form.  Please ensure that the application form is signed by all persons residing in the household requesting the Temporary Mail Custody service. When handing in the form, please also present the I.D. card of all persons residing within this household.

If you’re not home and you receive an item that requires a signature, we will include a Delivery Notice with your mail so you will be able to collect your item when you come back. You may choose to have the mail delivered as addressed or else to collect it from a Post Office of your choice. If the mail remains uncollected within an agreed timeframe it will be returned to sender.

Registered Mail requests a signature from the recipient as proof that your item has been successfully delivered. It includes a tracking number allowing you to see when your item was delivered.

MaltaPost offers 2 addtional options

Advice of Receipt - AR (Local & Foreign)

With this added service, you can choose to receive the signature indicating proof of delivery, which is sent to you for your records.

Proof of Delivery (Local Only)

Even if you have not opted for Advice of Delivery, you can still request a copy of the recipient's signature at the time of delivery at a fee of €1.16. 

AR stands for Advice of Receipt. When sending a registered mail you may request an Advice of Receipt and through this you can be informed by mail once the registered mail is received and confirmed by the recipient. When signing up for this service you will receive a signed paper with details of the person receiving the mail.

Rates of local and foreign Registered Mail are available here.

You may track your Registered Mail here.

Yes there are and you may view them here.

Confirmation of delivery can be obtained by using our online tracking service. If you require the signature of the addressee, fill in the Local Registered Mail Proof of Delivery form here and hand it in at your nearest Post Office. There is a charge of €1.16 for this service.

You have to go to a Post Office to register your mail. A barcode label will be affixed to each registered mail item and a copy of that barcode is given to the sender. Registering your mail gives you reassurance that your item has been delivered. The service requests a signature from the recipient as proof that your item has been successfully delivered. For extra peace of mind you may also insure your item. To view the insurance of mail charges click here.

Detailed information about Registered Mail is available here.

The P.O. Box service offers the benefit of a private lockable box which can be set up and accessed at various points in Malta and Gozo and could be the perfect solution to securely receive your letters, packets and packages. This service is ideal for businesses and also for individuals.

If you have a busy schedule, and you do not have time to collect your mail within the Post Office opening hours, you may opt to hire a P.O. Box which is accessible 24/7, allowing you to collect mail at any time suitable for you.

With a P.O. Box address, the mail sent to that address will be posted into your P.O. Box. You can then pick this mail at your convenience as some locations offer 24/7 accessibility. 

Your P.O. Box address will look something like this, based on the location it will be situated in;

Name of P.O. Box

P.O. Box no 5

LOCALITY

To get a P.O. Box simply fill in this application form and visit your local Post Office.  Please ensure that you take your Identity Card with you. 

P.O. Boxes are available in various sizes to accomodate your needs. Rates and sizes are available here.  

You will need to visit your local Post Office and take your I.D. Card to prove that you are the owner of the specific P.O.Box. We will need to change the lock of your P.O. Box and request a new key. There is a minimal charge for this.

If you would like to start receiving all your mail in a P.O. Box, you will need to subscribe to our Redirection of Mail Service by completing this form.

MaltaPost has the responsibility to ensure that mail is kept safe and secure until it reaches its destination, which in most cases would be the addressee's letterbox. From then onwards it is the responsibility of the receiver to ensure they have a letterbox which is in conformity with the minimum requirements as set out in the European Standard (EN 13724) - Postal services - Apertures of private letter boxes and letter plates - Requirements and test methods and the local Postal Regulations.

Main criteria as per European Standard (EN 13724) are:
• The aperture of the letterbox (posting slot) should be of a minimum of 240mm by 30mm;
• The height of the letterbox should be of a minimum of 370mm;
• The depth of the letterbox should be of a minimum of 110mm;
• The overall width of the letterbox should be of a minimum of 270mm;
• The above dimensions should allow for side way deliveries of a C4 envelope or document (324 x 229mm) without having to bend, fold or damage the document in any way;
• The height of the lowest letterbox aperture should not be lower than 700mm from the ground and not higher than 1700mm;
• The flap of the letterbox must be easily opened and be self-closing;
• To ensure that mail is not damaged, the aperture should not have any sharp edges.

More information is available here.

The local Postal Services General Regulations stipulate that:
• All premises shall be provided by the respective owner or occupier with an adequate letter-box so as to enable the delivery of postal articles;
• Apartment blocks shall also be provided with accessible letterboxes, made to lock, one for each apartment. Each letterbox shall bear the number of the apartment to which it refers;
• All premises which have their main entrance more than four and a half meters distant from the gate or other access to the street, shall be provided with letterboxes made to lock and immediately accessible from the street.
• All other premises shall be provided with a letterbox immediately accessible from the street.

In accordance with the Postal Services Act (Article 40), a postal operator may refuse to deliver any postal article where (i) the premises to which it is addressed may be of threat to the health and personal safety of the delivering officer and (ii) the premises to which it is addressed is not provided with a letterbox as required.

More information is available here

Duty and VAT must be paid on items originating outside of the EU. Customs have a statutory right to examine all parcels coming from outside the EU. It is the Customs Department who collects the duty/VAT due on your item. For further details, you may visit https://customs.gov.mt/ to find out more about Customs and its function.

Since the UK, the USA and China are outside the EU, duty and VAT may be applicable. There are few simple steps to follow when shopping from these countries with SendOn, click here for more information.

You receive this note whenever you receive goods which the Malta Customs Department deems you are potentially liable to pay any Customs, Excise Duty and / or VAT. The charges to be incurred by the client depend on where the goods are sent from, the type of goods and their transactional value. The notification lists the documentation that MaltaPost requires in order to present the goods for customs clearance. This saves you the hassle and time to attend personally at the Customs Office. It also ensures that MaltaPost can expedite delivery of your goods upon arrival in Malta. MaltaPost pays any duties and taxes that are due on the goods to the Malta Customs Department on your behalf. These charges are then collected upon delivery of the goods to your postal address.

Whether an item is declared as a gift or not, it must still undergo importation procedures in accordance with the Maltese Customs' laws and regulations.

MaltaPost, is obliged by law not to hand over items until all charges have been paid, including all the charges raised by Customs Department authorities.

If you disagree with the amount of VAT and/or Customs Duty charged you can appeal directly to the Customs Department authorities.

There is an administrative fee that MaltaPost charges to cover the costs of collecting the required documentation, presenting them to the Customs Authorities, clearing dutiable goods on your behalf and effecting the payment of the Customs Dues and VAT.

More information about these charges can be found on: www.maltapost.com/customs

Thanks to this new online facility, customers can now pay duty charges, VAT and other administrative fees online, have their items released from Customs following payment and delivered on the next working day.

To pay online one must visit www.maltapost.com/tracking and enter the tracking number in the space provided. Once the parcel details are loaded, click on the ‘Pay Charges' button and proceed as instructed.

Watch the Tutorial Video

To submit a declaration, you just need to follow the below simple steps:

• Visit www.maltapost.com/tracking, enter the tracking number in the space provided and click the 'Declare Items Button'
• Insert and confirm your email address
• Go to your inbox, find an email with the link that will prompt you to the Declaration page
• Complete the details and upload the requested documentation

Watch the Tutorial Video

A Customs Export Declaration is required for the following specific postal transactions: 

• When sending item returns for repair jobs to non-EU countries, irrespective of item value;
• When sending or exporting items, to non-EU countries, with a value of €1,000 or more.

The Export Declaration is necessary for one to avoid paying VAT and Duty when the item is sent back to Malta or returned to sender.

Export Declarations can be processed at MaltaPost Head Office, from Monday to Friday between 8am and 4pm, at a charge of €30. Contact Customer Care on 2122 4421.

Insurance of mail is available for local registered mail and local parcel post.

MaltaPost offers two types of cover:-

To find any local Postcode you can access MaltaPost's Postcode finder here.

The Postcode is a combination of letters and numbers that indicates precise location and it is used for the purpose of simplyfying mail sorting. 

Postcodes are used to simplify the journey of each piece of mail being delivered, as with the Postcode, the destination becomes much easier to decipher both by the mail sorters and post persons. The Postcode is thus essential for the secure and fast delivery of mail.

The Postcode is a very important part of an address, as in its absence the processing or delivery of mail may be delayed. For this reason, MaltaPost highly encourages the public to always use the Postcode both when sending items locally and when shopping online.

If you have queries regarding our services for local and international business and corporate services and products please send an e-mail to business@maltapost.com or contact our Business Relations Department on ++356 25961720.

SendOn is a service offered by MaltaPost that broadens your opportunities of online shopping. So if you are shopping from online stores in the European Union which do not ship to Malta, this service will surely help. Please register with SendOn and you will be given a unique address to use when the EU seller does not ship to Malta.

Your Post Office offers a range of postage boxes with different sizes. Click here for more information.

Different levels of compensation can be granted to you depending on the postal item. For more details regarding compensation click here and scroll down for information regarding compensation

MaltaPost's Temporary Mail Custody service offers a cost-effective alternative to having letters, packets and parcels pile up on your mat because we keep custody of your mail while you are away. This service can be arranged at your local Post Office. You can apply by downloading this form. 

If you are moving home we can offer you a cost-effective way to ensure your mail goes wherever you go. So whether it's for a few days or a permanent move including overseas, MaltaPost will ensure your mail is forwarded to your new address.

For more information about Redirection of Mail, please click here.

Postal items may be inspected by the PHO (Port Health Office) including medicines and health products. The BIP (Border Inspection Post)veterinary services inspect imported live animals and products of animal origin. There is an administrative fee of €5 that MaltaPost charges to cover the cost of processing these items including the physical conveyance of these items to the respective office and back and the time waiting for their release.